Bone Dry Roofing

I sought out Bonedry after a hailstorm damaged my roof and gutters. They did a good job on the roof, and I was only able to find a couple of caulking issues, which if not addressed would have caused problems in the future. No big deal. Okay, other than that, the roof looks good, so why the two-star review? Well, that’s where the long story comes in, and I guess I’ll start from the beginning and provide pictures for you.

Bonedry arrived at my house at around 7:45 a.m. on September 26th to start tearing off my old roof and putting on the new one. At first, I saw them laying tarps on the front and the back of my property and positioning roofing sheathing up against my garage door for protection. This gave me a warm and fuzzy feeling inside, and I have to say, it felt good… until 9:33 a.m. hit, and I caught them on my Ring camera hammering off some of the old gutter brackets because I guess grabbing a drill and unscrewing them might have taken an extra 27 seconds that they just did not have. The result of this was chunks taken off of my fascia, including a 2″ diameter chunk. All throughout the fascia, you can see gashes and gutter screws that were left there after the old gutters and brackets were ripped off. They also damaged a fascia metal bracket by lifting the gutters upward, as they were taking them down from the roof. This is part of what caused all this damage. They did not want to take the gutters down from ladders. While putting on my roof, they spilled tar everywhere, from my foundation and beautiful mountain granite rock in my backyard, to my driveway. They layed down tarps to help prevent this, but only on part of the front and part of the back of the property. They did not lay the tarps in areas that they should have which would have prevented tar from getting all over the place. They made no effort to clean any of it and left it all for me. As they were leaving, I noticed tar on the driveway and stopped them to ask about it. They asked me if it was there before. I told them that it was not, and I provided their office with a before picture of them pulling up to the property with their dumpster and then an after picture of them leaving with that stain there.

They were supposed to install my new gutters on October 3rd, but they ended up postponing that with only a 31 hour notice. This was a real headache for me, as I had used my last workday off for it. They got measurements wrong on one run of gutter, which left more damage to my house, so they need to come back the following work day. The two guys there had trouble installing the gutters, so they used my fence on each side to prop it up before calling a 3rd guy. This caused more damage to my fence. Five brackets were not installed properly.

Despite all of this damage and frustration, I was friendly throughout and never threatened to withhold any of their money, despite my spending $80 and 12 hrs to correct their mistakes. I gave them an opportunity to fix this stuff themselves. Once I saw what their “fix” stain my driveway, I wasn’t about to let them “fix” anything else. While bringing up my concerns to them, they were dismissed or mitigated. They replied by telling me that they have an A+ BBB rating and a 4.8 star review, to which I responded with the hard truth… the overwhelming majority of their customers (almost all of them) don’t or can’t go up on their roofs to take a close look at any work done there, making any of their reviews almost exclusively customer service reviews, which is why the overwhelming majority of roofing companies have similar review scores. I wanted to give Bonedry 3 stars, but once I sent them incontrovertible evidence to rebutt their dismissals of my concerns, they stopped responding. They’ve taken no accountability for these issues.

I don’t want to discourage anybody from hiring Bonedry. Instead, this is meant to encourage homeowners to take a close look or to have someone else take a close look at the work that is done by your contractors when it’s safe and you feel comfortable doing so.

Bone Dry Roofing is the most reliable contractor in the business. Did much needed emergency work all the way up in the mountains during a snow storm. The job was perfect and for a very reasonable price. Bravo Zulu 🏆

We hired Bone Dry Roofing to change the gable vent to copper on the front of our house and place a vent cover in the roof. We phoned late afternoon to schedule a quote and the next morning they were at our house. They measured the vent size and they went over our entire roof and inside the attic inspecting and making small repairs for free and suggestions as part of the quote process. They ordered the parts and coordinated the schedule so everything was done in one go. Devon (in the pictures) was so meticulous through all of the install steps. He even touched up the trim paint where screws were placed to hold in the new vent. After he completed the job, he text messaged a full pictorial with descriptions of everything he did. We are so happy with all the Bone Dry staff and every aspect of this process. We highly recommend Bone Dry Roofing.