Arvada Roofing And Home Improvement

I had an amazing experience with Arvada Roofing and Home Improvement. From start to finish they were professional and efficient. My new roof looks fantastic and I could not be happier with the quality of their work. Kudos to Blake for all his hard work dealing with my insurance company. He really went to bat for me dealing with an older roof and insurance company that did not want to pay for hail damage. I highly recommend this roofing company to everyone!

Really impressed with how the roof turned out! Chris was so helpful, informative and patient with my questions. We had a small leak coming into our garage through the chimney flashing and we added new flashing. The work was done in one day, the new shingles almost match perfectly with the old shingles and they cleaned up the area very well. I would remove 1 star for not offering a warranty for repairs while the other quotes I got did offer a 2 year warranty. Overall, would use again if we ever need roof repairs again!

I strongly advise against this company. A few of the reasons are below.
Disclaimer… I am not listed as the customer but I had chosen Arvada Roofing and H.I. based on a recommendation from my realtor in conjunction with a new home purchase.

1. Mark, the representative of the company that worked on the project at my home, left his own 5 star review of the company he does work for. This may be deleted shortly after me calling attention to it.

2. Mark had let my realtor know that he would be replacing some damaged area of fascia, but no fascia was ever replaced

3. I had attempted to have a conversation with Mark about roof ventilation and a few other considerations regarding the roof and he cut the conversations short after he had the contract signed

4. Their name had made it confusing to contact them. When trying to get information from them after the roof install, I had called in to speak with some else other than Mark. In the process I ended up calling at least two other companies who identify as “Arvada Roofing.” I believe the company I am reviewing is the newest one.

5. During a snow melt, albeit several months after the initial installation but within the 1 year warranty time frame, a steady stream of water was found pouring off the roof where a gutter should have been installed. This is what the gutter system was designed to prevent. The roof valley produces a steady stream of water during rain or snow melt. This issue was not addressed in advance with the homeowner at the time or the current homeowners (me). No consultation was given to either party regarding the option of this important item which, left uncorrected, could lead to foundation damage. Despite a 1 year written warranty being given for gutter system, Mark’s reaction to my concern initially was “we didn’t do business with you” or “your name isn’t on the contact.” When I persisted, he agreed and sent me an email that said this and nothing else ” Cliff, I’ll send someone out to add a gutter and downspout to the corner of your garage. I’ll let you know when it is scheduled.”

Time went by without it being scheduled and I later got another statement from Mark that said I needed to sign something and that his attorney would be contacting me based on not having the original contact with me. I was thinking something simple, like granting access to do the work, etc. I had some concerns with signing as it was and I had been dealing with the attorney to find a resolution for both parties. He seemed interested at first, but all communications have since stopped. I sent a follow up email and have never heard back.

This doesn’t come as a big surprise to me. Since the first day that work begun, it has seemed apparent to me that this company is one that doesn’t want to take responsibility for their lack or knowledge or craftmanship. This can be hard to see though some of the things existing that would typically give a homeowner peace of mind i.e., a written warranty and some good reviews.

My advice… choose one of the other “Arvada Roofing” companies or otherwise.

I have attempted to attach a video of the failed gutter system. I had also sent this to the attorney of Arvada Roofing and Home Improvement.

Edit.. I received a response from the owner and made some corrections above to a couple of misunderstandings. Upon receiving clarification, I request the opportunity to discuss this further with the ownership, if willing. Thank you