ATCO Pest Control
⭐4.9 ( 620 Reviews )
Address: 26 Hamilton Dr suite H, Novato, CA 94949, USA
Overview of ATCO Pest Control
ATCO Pest Control is a pest control company with a 4.9-star rating based on 620 customer reviews. Located in 26 Hamilton Dr suite H, Novato, CA 94949, USA, they provide pest management services for both residential and commercial properties.
Their team handles a variety of needs, from routine prevention to treating active infestations. ATCO Pest Control is known for offering consistent service with a focus on practical, effective solutions.
With straightforward communication and attention to detail, ATCO Pest Control aims to complete each job efficiently while minimizing disruption.
For service inquiries or more information, contact ATCO Pest Control at +1 415-897-1498 or visit https://atcopestcontrol.com/?utm_source=moz&utm_medium=organic&utm_campaign=moz-local-novato.
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Address: 26 Hamilton Dr suite H, Novato, CA 94949, USA
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Operating Hours:
- Monday: 8:00 AM – 5:00 PM
- Tuesday: 8:00 AM – 5:00 PM
- Wednesday: 8:00 AM – 5:00 PM
- Thursday: 8:00 AM – 5:00 PM
- Friday: 8:00 AM – 5:00 PM
- Saturday: 8:00 AM – 12:00 PM
- Sunday: Closed
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On time, knowledgeable, friendly and effective. Nothing but good feedback and praise for the work from Novale and ATCO Pest Control at our beloved Mill Valley Scout Hall. I would highly recommend.
Beware of this company – they are a scam!
I scheduled an appointment for pest control at my house, arranged by Leah from the new business department. She quoted $325 for the initial service, which included only the exterior and garage, with subsequent services costing around $60-$68. However, she was not transparent about the pricing structure. It turns out that even for bi-monthly service, the cost is ~$60-$68 monthly, effectively making it $120 per service. This deceptive tactic is used to make the service appear more affordable upfront. Leah never clarified this, despite my repeated inquiries about the bi-monthly service costs.
The service itself is grossly overpriced for what they provide. Nathan, the technician, spent less than 30 minutes at my house, during which he inadequately cleaned spider webs and performed the treatment. The spider webs were not thoroughly removed, and Nathan’s excuse was that subsequent services would improve the situation. Two haystacks above my front door were left untouched, despite our explicit request for their removal.
I had to call Leah again to send Nathan back, insisting that I would not process the payment until the job was completed. He returned and removed only one haystack, claiming he didn’t realize there was another one, even though they were in close proximity.
Overall, Nathan’s work was subpar, and I do not recommend him or ATCO. They are dishonest, and their service quality is exceptionally poor.
Omar is very thorough about his work. He performed limited inspection of my house for termite infestation, took pictures and reviewed everything with me. He patiently answered all questions I had and I found him very knowledgeable about the situation.
Joel was prompt, courteous and thorough in terms of inspecting our property for termites and spending a lot of time going through our options for treatment., as well as bidding a very reasonable rate. Highly recommend.
This is for the San Diego branch. DO NOT USE! I was a longtime customer of Atco in the Bay Area, and when I moved to San Diego 2.5 years ago, the company told me they were opening a branch here and asked if I’d support them. The SD branch is run by Nathan Estrada, who identifies himself as the owner’s son. I signed up for bimonthly service including outdoor spraying and outdoor rodent bait boxes, and my last service was last week. (I’m generally not home at the time of service, so I didn’t see the technician.) Yesterday, one week after that visit, I noticed a few mice in the house, so I reached out to schedule treatment. That”s when I found out from an Atco receptionist that the SD office closed a few months after I signed my contract, and that Nathan only visits the area once a month. Part of the paying for a subscription is the company’s commitment to scheduling an appointment in a reasonable time when issues arise, so at the very least I should have been made aware of this change. The receptionist also told me that they do not work with any local companies, and they would not provide recommendations of anyone I could call. Luckily, there are many great pest control companies in the area, so I was able to have a technician from a different company come out today. When he checked the rodent bait boxes outside, he showed me that they had not been serviced in a long time. None of them had any bait and they were filled with cobwebs, empty snails shells and rodent droppings. This technician’s assessment was that no one had serviced my property in some time and that this lack of regular pest control service resulted in mice entering my house. When I called Atco to ask for a refund for some of the service visits or to cover the cost of the mice abatement, they flatly refused. I spoke to Spring in the accounting department and Stella in management. I sent photos of the abandoned bait boxes and the new technician’s write-up of his assessment. Instead of simply apologizing, each of them became defensive and accused the new technician of lying. Stella, who I think is one of the owners, actually told me she thinks Nathan is the victim of a smear campaign. Who knew the pest control business is so cutthroat! This would be really funny if I hadn’t paid thousands of dollars to them over my many years as a customer. Please stay far away from Atco.
Edited to include photos of 2 bait boxes that Atco claims were cleaned and rebaited last week. They contain no bait and appear to have been abandoned for awhile.