CPR Carpet & Restoration

I hired CPR for carpet cleaning to remove stains throughout the house. Shaun kept reassuring me that the carpet cleaning would remove all of the stains and that I would be able to keep the carpet. He told me that they are more expensive than other companies but said that is because they do a good job and you won’t need a second cleaning.

Two guys showed up to do the carpet cleaning. The stains were not removed – not even the slight or moderate ones. In some of the rooms, edges were missed, and you would see a dark line. They missed three closets, and you could tell, because again, there was a solid line where the carpet was a different color. The steam cleaning also lifted the carpet. I now have lines and ripples. I’ve never experienced that with a steam cleaning before. The guys also did not want to wear shoe covers, so I had to clean all of the tile where the dirt was tracked.

Since I now have more issues with the carpet than before, I have to replace all of the carpet. I wasn’t charged for the service, but the experience was terrible, and I am angry that I am left with more problems. I do not appreciate being lied to in order to make a sale. Given that they are so expensive, you would think that they would do a good job and take some accountability.

By far the best experience in home repairs. I had a leak in my kitchen and my insurance introduced me to CPR. From the beginning, Danielle went out of her way to ensure I was fully aware of the process and what the steps to repair my kitchen would be. Not only did she go out of her way, she helped me communicate with my insurance and was able to upgrade my kitchen during this process. The upgrade looks amazing! Thank you Danielle, thank you CPR, awesome customer service and even better quality of work

We had a flood upstairs that took out the bathroom, hallway, two bedrooms, and linen closet floors, as well as the laundry room and part of the garage ceiling. Our insurance company called CPR and they were on it! Matt was very patient and transparent. He listened to all of our questions and warned us that by day five we’d be stir crazy due to the fans. He was right! When demo started, they discovered a plumbing and electrical problem that needed to be addressed. Danielle was easy to contact and checked in on us many times. If I did have an issue, she took care of it immediately. She crunched numbers, but didn’t cut corners. She helped us get the most for the money we had to pay out of pocket. I hope I never have to use them again, but if we DO need any type of restoration again, we will definitely go to them!