Elite Rooter

Miguel was great! Walked me through everything he was doing so that I understood what the issues were. Would definitely hire them again to do any work on the property if needed. He tried to snake my toilet but there was something lodged in it. Ended up having to remove the toilet and remove the object. Toilet works good now.

1. False pricing: On the phone, they quoted me about $1,000, which then turned into $1,479.00 at time of payment. I was not presented with an invoice for the service performed before payment, I was simply asked to pay now.
2. Bad service: When I called, I explained that we started to install a new sink but needed help finishing it up, which included attaching the water lines to the sink, adding a pipe, and making sure it was installed correctly. The plumber took ALL DAY to do this, and when he initially started the job, he had to call and ask for advice on how to do this. I also had to show him how to install the water lines and the weight for the retractable faucet. I also asked him not to use any of the pipes I had purchased, the $1,000 price I was quoted was enough and I wanted to return my equipment – and even though he left to go buy the pipes and water lines, he neglected to get the correct pipe, and then ended up using mine…after I asked him not to…and then they didn’t put a deduction on the bill for using my equipment!!
3. Issues after service: The company tried to state that I never asked them for help with the sink, which can’t be correct because that’s why I called. They stated they were ONLY there to install the pipes and water lines. The faucet was left loose and there was a huge gap both at the faucet base and around the sink drain – why would they leave such a gap for food to get into when I bought the food drain catch? (See photos) I also asked him to put clear silicon around the perimeter of the sink, but also never did that and stated he would come back tomorrow? ….Silicon takes less than 5 minutes and it needed to be done that day.
4. Unprofessional: I asked the plumber to please park on the side of the driveway, so that he doesn’t block other tenants, which he did the first time but then didn’t feel like it later. We have a HUGE driveway and there was plenty of space for him to park. However, after his lunch break he then proceeded to park in the CENTER of the driveway and block all the other tenants from coming and going. I also NEVER received an itemized invoice. I have included a screenshot of the invoice, where you can see they charged $1,479.00 for two things: Elite Rooter will reconnect plumbing underneath kitchen sink and install new supply lines; Elite Rooter will install new ABS adapter and install new Ptrap for sink. We will also install new supply lines to fit faucet.

Amazing Service! They came early, were very helpful and informative. They helped clear a massive clog our plunger and Draino were no match for in our shower and gave us an estimate on costs/parts to fix our running toilet. Was a super smooth and quick job, would recommend.