John Padilla Plumbing

I’ve become accustomed to expecting less when looking to hire a ‘professional’ to work on a problem at my home. I have little interest in trying to do a fix or repair, that I know is beyond me. But some of the ‘professionals’ that I’ve hired in the past make me consider trying to do it. Let me tell you from my first call to John Padilla Plumbing, I knew they were going to be different. They have put the Professionals in charge. What a delight. My call on a Sunday evening was answered by a person. Who essentially triaged my list of things I needed done, and we agreed that everything could wait. The wait was one day and a technician, Mr. Knox, called when I was told someone would call, and arrived when he said he would. He then proceeded to ask me what I wanted and why I wanted it. He made excellent suggestions as to hold off on some things, a downright no on others, and do other things that I had not planned on doing. Mr Knox listened and explained his reasoning. At no point did I feel pressure to go with the extra work. He gave me time to consider and ask lots of questions. After being told a price for all the work I asked ok so when could we arrange for it to start? Mr. Knox told me that two other technicians would be out in the next hour or so. But no more than two hours. The technicians arrived within 50 minutes and got right to work. They were here the entire day, leaving after 5 pm but left everything spotless. There is still one more project to be completed and they are coming back early in the morning. I have rarely felt this comfortable and trusting of someone working in my home. I can’t sing their praises highly enough. What a remarkable organization.

We had a running toilet. Our plumber, Lendale, diagnosed the issue quickly and suggested a complete replacement since it would cost around the same as replacing all the internal parts. He came back the next day and even picked up the toilet for us from Home Depot. He completed the install in an hour despite some issues with the previous seal. He is also gave us honest advice on fixing our other toilets in our home. I will 100% call Padilla Plumbing again and ask for Lendale.