Cenco Roofing

We used Cenco roofing for my late grandfathers house. They were extremely thorough in their review of the roof that was a bit past when it should be replaced and then we had a bunch of hail come through and made it a necessity. Their detailed analysis of the roof as well as the simple breakdown and evaluation that they patiently walked us through was very valuable. They will go through what they found and explain things to you. The explanations and options they gave were very helpful.

They made the insurance claim and process very easy for us. We had to also have some siding and gutters replaced which they also helped with. All the options as far as color and pattern made it easy to find a shingle option AND gutter option that matched with the house.

When it came time to have the work done, they had great communication as far as when it would be done and what to expect. I work from home, so this was very important for me to know.

After the work was done, they came out to personally walk the roof to make sure that things were done correctly. They let us know the next steps as far as inspection and what else needed to be done.

I did end up moving from that residence and bought a new place. My initial inspection recommended that I have a roofer come out and look at my new roof in a few places. Cenco came out and did a great inspection and discussed with me the items that the inspector brought up and next steps, if any.

I would HIGHLY recommend that you consider them for any of your roofing needs. Connor, Samuel, and the entire crew were absolutely amazing. I work in customer service and have a higher bar for what I consider acceptable and they exceeded my expectations!

UPDATE: Cenco’s response to my initial review below confirms their inclination to misrepresent the facts. A google review left 7 months ago by Megan Vogt mirrors many of the issues I experienced. They refer to the complaint I filed with the BBB last July, which I would encourage potential clients to read. Also, please read the other BBB complaints filed against Cenco. My concerns remained unresolved for another 6 months. They also misrepresent when they write that I appear to have been satisfied with their work, as my realtor wrote the words “new Trex decking” in the listing. The presence of new decking is simply a fact. That fact does NOT, however, in ANY way reflect my personal feelings about my experience with Cenco.

DEFINITELY STEER CLEAR of this business! If I could leave zero stars I would. I’m not usually one to leave reviews, but I feel so strongly about this that I decided to post one to hopefully save other homeowners the frustration and damage I experienced. I had a leak in my roof after a snowstorm in February of last year. I contacted Cenco Roofing Services and they sent a sales manager to give me a quote. I agreed to the quote and Cenco had a crew come out to remove the wood on my rooftop porch in order to fix the leak. After the workers removed the wood, the sales manager told me he would be doing the work himself and that his bosses knew about this and had sanctioned it. I became really concerned when he would only come over once every couple of weeks and nothing seemed to be getting done on a job that I was initially told would only take a couple of days. I was in contact with their customer account manager and called her multiple times from February-May to ask when the work would be done and to express concern that the work hadn’t been completed. She was extremely unhelpful, and I later discovered that the guy who had been coming out to fix my roof wasn’t licensed to do the work. By mid-May, the leak still hadn’t been repaired, he had broken my rooftop skylight when he accidentally dropped a board on it, his attempts to install the rooftop boards had resulted in about a dozen holes in my roof, he had scuffed up my rooftop boards, the unrepaired leak had destroyed some of the flooring in my bedroom when it continued to drip, and tacking was dripping off the roof and onto the concrete of my front steps, which he damaged in his attempt to power wash it. After a while he stopped coming completely and I learned that he had been fired. Cenco eventually sent out another production manager to manage repairs and assess the damage, which had now grown exponentially beyond the original leak. I tried multiple times to speak to Cenco’s general manager. He never returned my calls. I have now seen reviews on other sites that mention how he didn’t return calls from other frustrated customers. It took almost a YEAR for them to complete the job and they continued to make missteps: they ordered the incorrect boards for my rooftop, workers installed damaged boards, Cenco oversaw work that wasn’t up to code and had to be fixed, the drywaller didn’t patch my ceiling correctly, the painter created a noticeable difference in the patched vs. unpatched areas on my ceiling, one of the workers was caught peeing on my neighbor’s garage, portions of paint were stripped off my front door when a worker tried to power wash again, and there were multiple times when workers didn’t show up to work. There was extremely poor communication of what was going to happen and when with regards to the repairs.I later discovered that there were similar complaints from other homeowners. Save yourself the money and frustration and DEFINITELY hire someone else.