Red Fox Roofers

We were referred to Red Fox by a realtor friend and are very happy. The work was done on time and the GAF product we chose (HDZ) is superior in appearance to a comparably priced and rated Corning option. Cody helped us with a covered roof claim from Helene. Our insurance made us jump through a couple of hoops, but Cody handled it flawlessly.

Red Fox Roofers did such a wonderful job repairing a botched roofing job done by another company on our home. We were unable to see what was wrong and why our roof was leaking, but Red Fox Roofers came out with a drone, identified the problem, showed me pictures of what was wrong, and within about a week and a half was at my house, fixing the problem in under just a few hours’ time. At the end of the job, I received photographs of each stage of the repair, I could see rotten wood that had existed and was replaced, I could see all of the patchwork, the new roofing tiles threaded in to the old roofing tiles for a seamless look, it was just a very professional job and a very nice experience working with this company! payment was easy through a link after the fact, and every person that I dealt with at this company was professional, nice, polite, and the biggest benefit was as soon as the work was completed, all of the area around my house was cleaned up so that I wasn’t in fear of running over roofing, nails, and other debris! Great company to work with!

On 9/17/24 my condo association hired Red Fox Roofers to repair a leak, only they hit a sprinkler while doing so damaging my home & 2 units underneath mine. 2 roofers entered my home, the only communication would be via hand gestures pointing to the leaks & sprinkler right in between as the roofers did not speak English. “Accidents happen,” is what Camilo told me. This is true. Unfortunately, it was a big accident that was preventable & a 7 week repair. While I’m thankful Camilo took financial accountability, there was a lack of communication, care & you cannot put a price tag on the time it cost me, along with all the disruptions, inconveniences, stress, & noise. The day it happened I had to locate Camilo on property to obtain his business card. One day both my property maintenance supervisor and myself tried to get a hold of him. I called, text, emailed after 26 hours without a response, I gave him a 1 star google review. He called me within an hr. We agreed on giving time for him to make it right which is what I wanted & deleted that review. There was minimal improvement on communication.

Understandably, Camilo is a businessman, networks, wants to get the job repaired that’s most cost efficiently for him. He ended up hiring a man to dry wall, who left my home a mess every day, getting dust all throughout my home, on my furniture, damaged a screen & blinds, left numerous screws in the parking lot that were found by neighbors & myself, (after which i already had one flat tire after the roofers & immeadiate restoration team had been to my home). The guy also left me hanging, by not showing up when he said he would. I was never provided any credentials, business card, no proof that he was licensed, insured, bonded. I informed Camilo that that man was not welcome into my home & to hire someone reputable to complete the rest of the project. The new team was from a big company, there was improvement, but lack of communication from them as well including more days of being informed they would be at my home & did not show up, nor inform me of emergencies.

I believe there is potential for Red Fox Roofers to do a good job. I’ve read the reviews, I agree accidents happen, but I never saw that care or communication others speak of. Perhaps it’s because Camilo got paid by my HOA vs me personally, I don’t know. Given my experience, I cannot recommend them.