Reliant Roofing
⭐4.8 ( 465 Reviews )
Address: 8000 Belfort Pkwy Suite 200, Jacksonville, FL 32256, USA
Overview of Reliant Roofing
Reliant Roofing is a roofing company with a 4.8-star rating based on 465 customer reviews. Located at 8000 Belfort Pkwy Suite 200, Jacksonville, FL 32256, USA, they specialize in delivering professional roofing services for homes.
Their team handles everything from routine roof maintenance to major repairs and full roof replacements. Reliant Roofing is known for providing consistent service with a focus on durable, high-quality workmanship.
With clear communication and attention to detail, Reliant Roofing works to complete every roofing project efficiently, ensuring your home stays protected and looking its best.
For service inquiries or more information, contact Reliant Roofing at +1 904-657-0880 or visit http://www.reliantroofing.com/.
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Address: 8000 Belfort Pkwy Suite 200, Jacksonville, FL 32256, USA
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Operating Hours:
- Monday: 8:00 AM – 5:00 PM
- Tuesday: 8:00 AM – 5:00 PM
- Wednesday: 8:00 AM – 5:00 PM
- Thursday: 8:00 AM – 5:00 PM
- Friday: 8:00 AM – 5:00 PM
- Saturday: Closed
- Sunday: Closed
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DO NOT USE THIS COMPANY!
Reliant put our roof on 7 years ago. They were pleasant to work with THEN. Since 2017, they have been out to repair poor workmanship leaks several times on different areas of my roof.
Last week I called them to request a repair on yet another leak around my chimney – the same leak they fixed in 12/23. It took several days to get someone to answer the phone. I left three voice mails and sent emails. I finally got someone on the phone. Her name was Danielle. She said Reliant was no longer doing roof repairs. What?!? She also notified me that my warranty was no longer valid. When I inquired as to why, she took my information and said she would contact her VP and call me back. We called her two additional times to follow up and she said she would call us back. She never did. Later I found out that my other warranty with them was also no longer valid. No one from Reliant informed me that both of my warranties were no longer being honored. I had to find out AFTER I needed a repair. I still have no idea why they are no longer being honored.
Upon researching, I discovered that Reliant was recently bought out. Their management has changed. ALL of the wonderful people that I worked with over the years at this company are no longer with Reliant.
I know of several people who have pending lawsuits with Reliant. My new roofer has informed me that as a result of Reliant’s poor workmanship, I will need to completely replace my chimney. This will cost me thousands. I also found out that they put a poor quality roof on my house that will need to be replaced in the next couple of years.
Please do NOT use this company. They do not care about their customers. My story is just one of many where they completely disregarded client’s issues. I put my trust into this company not to mention my money and this is how I was treated.
When we first called for an estimate for hurricane shutters, I didn’t know what to expect. Living at the beaches in FL, we stress trying to secure our home almost every hurricane season. I had done a little research online but was nowhere near what I considered well educated on the subject. Kevin came to go over everything with me and was incredibly knowledgeable and friendly. He made it easy to understand what our choices were and what the best options were to fit our needs. They provided a really nice leather binder with information on all the different services they offer, which helped a lot going over things afterwards with my husband (who wasn’t able to be present for the estimate). He also was amazing about tolerating my several follow-up emails asking for estimates on different combinations of products. Once we decided on exactly what we wanted, they were also able to set us up with a financing option that was one year with no interest. Matthew came out with his team to do final measurements and then order our materials. The materials took about 12 weeks in which time Matthew was sending me updates every couple weeks to make sure I was current on the latest progress. I really appreciated the check-ins! Once the materials were received I got an email with our scheduled installation date. The team showed up on install day, exactly when they said they’d arrive and were very nice. They got right to work and answered my tons of questions with a smile. We ended up getting colonial shutters, roll down shutters, and accordion shutters and they all exceeded my expectations! There is one colonial shutter that had some scuffing on it, likely from shipping to Reliant, but as soon as it was noticed, Matthew stated he was going to order a replacement and he would get it to us ASAP. The customer service with this company is phenomenal. We even came home today to a thank you package from Reliant including some cool Reliant swag! I highly recommend this company for all your hurricane shutter (and roofing) needs! They’re worth every penny! We know who we’re calling for our new roof in a couple years. 😊
I called Reliant Roofing to a new roof. There team was on time and professional. All old roofing and bad wood was removed and placed in the dumpster that was in my driveway. Upon completion the on site supervisor made sure the surrounding yard was free of roofing nails and debris. I highly recommend Reliant for anyone that needs a new roof.
Reliant Roofing installed a solar tube / sun tunnel in my house in Jan 2024. Six months later it’s still great. The house faces north and the lanai faces south so I never had direct sunlight in my living room. It would be gloomy at mid day. The tunnel changed the look of the living room completely. They were quick and professional and competitively priced. Would recommend.
PLEASE look elsewhere!!! I was so pleased with Reliant when John Waugh sold me my roof in 2019. In July of 2022, I found water damage to the wall in my home (see first 3 pictures attached). Reliant came out to do a roof inspection, and found that area around my chimney had not been sealed well. I was still a happy customer, as they had completed the inspection and were going to come out and complete the repairs.
They sent out Norman, a subcontractor who tried to complete the work in one evening. Please see all of the remaining pictures for his so-called repair. Reliant deemed this a successful repair. Are you kidding me???
I have been fighting with this organization since August of 2022. They insist on only repairing the one panel, but the house was built in the 60s and this paneling is nowhere to be found according to their first subcontractor, Norman, and their second, Mario. Both stated, ON THEIR OWN, without any suggestion from me, that if the paneling could not be matched, the whole room’s paneling would need to be replaced, so that it would all match, but Reliant has told them no, and that they need to build the paneling out themselves. Refer to the pictures of the repair to see how that turned out.
Please keep in mind that through all of this Reliant has refused to return phone calls or emails. For every 5-10 voicemails or emails that my fiance or I leave we MAY get a response from reliant.
This review is aimed at protecting anyone who is considering this company for their home repairs, replacements or projects. I beg you to keep shopping!! I once thought very highly of them, and would still if they had handled this repair with integrity and class, but they have not.